TERMS AND CONDITIONS

  • By accepting Al Qadr’s terms and conditions you confirm that you are at least 16 years of age and all information and details provided are your accurate, up to date and complete details. You agree that you will not use the website for unlawful, fraudulent or illicit activity or in any means which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the website at any time without notice.

    Al Qadr only sells 100% genuine products, we do not sell any fakes. From time to time, we do sell damaged items or items without their original packaging and/or lid, this is always advertised on the product details and in no way reflects on the quality of the product.

    Images are for illustration purposes only and may differ from the product received. Colours on some items may vary due to limitations within the photographic process.

    We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard or by PayPal. Al Qadr will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

    Refunds will be processed via the original payment method unless otherwise agreed by us.

    All prices are in GBP and include VAT.

    Al Qadr does not store any credit or debit card details.

    The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we detect an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.

    Orders may be open to extra security checks at our judgement. This may consist of confirmation of Credit/Debit card details, PayPal details, or full address details. Al Qadr reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

    In some instances, initial postage prices stated at the time of order may not be sufficient to cover actual postage costs. Should this be the case, Al Qadr reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

    Al Qadr reserves the right to cancel or refuse orders at any time, restrict quantities of certain items or deliver certain orders to the billing address only at our discernment.

    Al Qadr reserves the right to withdraw, limit the use of promotional codes and restrict the use of promotional codes jointly with one another.

    Once an order has been placed, Al Qadr is not able to guarantee that changes to an order can be made before being dispatched.

    If Al Qadr is unable to fulfil part or all of your order due to the stock becoming unavailable we will try to offer a replacement item or we will refund your payment for items we are unable to supply. Al Qadr will not be required to offer any additional compensation in any form for disappointment suffered.

    Notify Al Qadr if your UK order was dispatched but has not arrived after 15 working days. Your parcel may then be deemed ‘missing’ and we can provide a substitute or reimbursement. No compensation will be acknowledged in the rare event of a non-delivery.

    Due to restrictions shipping certain products to destinations off the mainland UK, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Al Qadr will contact you to advise prior to the dispatch of the order.

    Any complaints should be made by email to al.qadr.ltd@gmail.com. Where possible, we try to answer complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be kept posted of all progress.

    Al Qadr shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

    OFFERS

    *Discount codes are not valid with any other offers. When applied, it will be prioritised on any other offers added to the cart.